Terms of Service

Memocore Terms of Service. Last updated: 4 August 2026. Current text, written to match how the product actually behaves. The operator is アン株式会社 and the governing law is Japan. Companion documents: Privacy Policy at https://memocore.ai/privacy, Data Processing Agreement at https://memocore.ai/dpa, and the Japanese 特定商取引法 disclosure at https://memocore.ai/tokushoho. These Terms of Service ("Terms") govern your access to and use of Memocore (the "Service"), operated by アン株式会社 (An Co., Ltd.), corporate number 8010601065441, registered at 新東陽ビル4階49, 東陽二丁目4番39号, 江東区, 東京都 135-0016, Japan ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. 1. THE SERVICE Memocore is a persistent memory service for you and for the AI clients you connect. It lets you store notes ("memos"), organise them with tags, attach files, and share knowledge inside projects and teams. AI assistants and other clients can read and write your memos on your behalf through our integration interface once you authorise them. 2. ELIGIBILITY AND ACCOUNTS You must be at least 16 years old, or the age of digital consent in your country, to use the Service. Accounts are secured by a one-time code sent to your email address. You are responsible for keeping access to that email address secure and for all activity under your account. You must provide accurate information and keep it up to date. 3. YOUR CONTENT You retain all rights to the content you store in the Service (memos, tags, files). You grant us a limited licence to host, process, transmit, back up, and display that content solely to operate and provide the Service to you and the people or clients you share it with. That licence includes generating search embeddings from your text so the Service can find it by meaning (see section 5). We do not sell your content and we do not use it to train machine-learning models. 4. SHARING: LINKS, PUBLISHED PROJECTS AND THE CATALOG Nothing you store leaves your account unless you make it leave. There are three ways it can, and they expose different amounts. A share link on a memo carries a visibility setting. At "project" or "company" visibility, someone who opens the link without being a member sees only the memo's title and preview. At "public" visibility, anyone with the link reads the memo in full. Attached files are never served through a share link — they are delivered only to project members. A published project goes further. Anyone who opens its link may join it as a read-only follower, and followers read the memos inside that project in full, from the web and from their own AI clients. Publishing a project also applies to what you add to it later. Published projects may additionally be listed in our public catalog, which is open to search engines. Do not publish a project, or set a memo to public visibility, unless you are content for a stranger to read it. You are responsible for what you choose to publish, and you can make a project private or revoke a share link at any time; access ends immediately and followers are removed. If you believe published content infringes your rights or breaches these Terms, write to [email protected] with the link and a description of the issue. We will review it and may remove or unpublish content, or suspend the account responsible, at our discretion and without notice where the law or the safety of the Service requires it. 5. AI CLIENTS, INTEGRATIONS AND AI OUTPUT You may authorise third-party clients (for example an AI assistant) to access your account through our integration interface. When you do, you are responsible for the access you grant and for the behaviour of those clients. Third-party clients are governed by their own terms and privacy policies, not ours. You can revoke access at any time. The Service also uses third-party AI providers to generate search embeddings from your text and to power the in-product assistant. Those providers are listed in our Privacy Policy at https://memocore.ai/privacy. Answers produced by AI clients or by the in-product assistant may be inaccurate, incomplete or out of date, whether or not they draw on your memory. They are not professional advice. You are responsible for verifying anything you rely on, and we are not liable for decisions taken on the basis of AI-generated output. 6. ACCEPTABLE USE You agree not to use the Service for anything unlawful, infringing, or harmful; store or transmit malware, or content you have no right to store; attempt to breach or circumvent authentication, rate limits, quotas, or access controls; probe, scan, overload, or disrupt the Service or its infrastructure; resell or provide the Service to third parties except as expressly permitted by your plan; or share API keys or credentials beyond your authorised team. We may suspend or limit accounts that violate these rules or that put the Service at risk. 7. PLANS, BILLING AND RENEWALS The Service offers a free tier and paid plans. Paid plans are billed through our payment processor, Stripe, on a monthly or annual basis. Paid subscriptions renew automatically at the end of each billing period until cancelled. You authorise us to charge your payment method for each renewal. You can cancel at any time from your account or the billing portal; access continues until the end of the paid period. Plan changes are prorated by Stripe. Corporate plans are billed per active seat. If a payment fails, we may retry and temporarily keep your plan active during a grace period; if payment is not resolved, the plan lapses (personal accounts return to the free tier; corporate accounts lose plan access). Except where required by law, payments are non-refundable. Prices are exclusive of Japanese consumption tax and any other applicable taxes unless stated otherwise at checkout. We may change plan features, limits, or prices. We will give you at least 30 days' notice of a price increase or a material reduction in features, and the change takes effect on your next renewal; you may cancel before then. If you are a consumer in Japan, the disclosures required by the Act on Specified Commercial Transactions are published at https://memocore.ai/tokushoho. 8. TEAMS AND COMPANY ACCOUNTS If you create a company workspace and invite members, you decide who joins, what role they hold, and what your team stores in shared projects. For personal data your team stores about other people, you act as the data controller and we act as your processor. Those obligations are set out in our Data Processing Agreement at https://memocore.ai/dpa, which forms part of these Terms and applies without a signature; write to [email protected] if your organisation needs a countersigned copy. Company owners are responsible for their members' use of the Service and for the API keys they issue. 9. DATA EXPORT AND DELETION You can export your data at any time, including when a subscription is unpaid. You may delete your account at any time; deletion removes your private memos, your personal projects and their contents, and cancels any active personal subscription. Deleted memos move to an archive first and are erased permanently 45 days later. Company owners must transfer or delete their companies before deleting their own account. 10. AVAILABILITY AND CHANGES We work to keep the Service available but provide it on an "as is" and "as available" basis. We may add, change, or remove features, and we may perform maintenance that causes downtime. 11. TERMINATION You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (ownership, disclaimers, indemnity, liability, governing law) will survive. 12. DISCLAIMERS To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. You are responsible for maintaining your own backups of critical data via the export feature. 13. INDEMNITY You agree to indemnify and hold us harmless from any claim, demand, loss or expense (including reasonable legal fees) brought by a third party and arising out of the content you store, publish or share through the Service, your breach of these Terms or of applicable law, or the access you grant to third-party clients. We will tell you about any such claim and you may take over its defence, provided any settlement that affects us has our consent. 14. LIMITATION OF LIABILITY To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or USD 100. Nothing in these Terms excludes liability that cannot be excluded by law. Where you are a consumer under the Japanese Consumer Contract Act, the exclusions and limits in sections 12 and 14 apply only to the extent that Act permits, and they never limit liability for intentional misconduct or gross negligence. 15. GOVERNING LAW AND JURISDICTION These Terms are governed by the laws of Japan, without regard to conflict-of-laws rules. The Tokyo District Court has exclusive jurisdiction as the court of first instance over any dispute arising out of or relating to these Terms or the Service. If you are a consumer, this does not deprive you of the protection of mandatory rules of the country where you live. Before starting proceedings, please contact us at [email protected] so we can try to resolve the matter directly. 16. CHANGES TO THESE TERMS We may update these Terms from time to time. If we make material changes, we will notify you (for example by email or in-app) at least 30 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. 17. CONTACT アン株式会社 (An Co., Ltd.) 〒135-0016 東京都江東区東陽二丁目4番39号 新東陽ビル4階49 Questions about these Terms? Contact us at [email protected].