---
title: "Company use cases: what teams keep in shared memory"
url: https://memocore.ai/memos/6a58c1e0496ed6407a50b8e6
project: "Memocore Knowledge Base"
tags: "use-cases, teams"
updated_at: "2026-09-14T04:18:54.396Z"
---

# Company use cases: what teams keep in shared memory

Concrete things companies put in Memocore, by team. The common thread: knowledge that people re-explain, that lives in someone's head or a buried chat, and that everyone's AI assistant should already know.

Engineering:
- Architecture decisions and why they were made, so the reasoning survives the person who made it.
- Coding conventions and project standards - stored once, and every IDE assistant (Cursor, VS Code, Claude Code) answers from the same rules instead of inventing its own.
- Runbooks and incident postmortems: what broke, what fixed it, what to check first next time.
- The gotchas: the flaky test, the deploy step everyone forgets, the service that must be restarted in a certain order.

Product and design:
- Product decisions and the discarded alternatives - the "we already tried that, here is why it did not work" that saves a repeat discussion a year later.
- Terminology and naming conventions, so specs, code and support all use the same words.
- Research findings and user feedback themes.

Support and customer success:
- Policies and canned answers, and the edge cases that are not in the public docs.
- A support bot built on a company API key that answers from your policies without shipping the whole handbook in every prompt - and can file what it learns from a conversation back into the project.

Sales:
- Objection handling, competitor comparisons, pricing rules and what may be discounted.
- Account context, so whoever picks up the conversation has the history.

Operations, HR and onboarding:
- The onboarding project: hand a new hire a project of shared memos instead of a week of meetings. Their assistant answers their questions from day one.
- Internal processes: how to request access, how expenses work, who decides what.

Across the company:
- Meeting and decision records, so a decision is findable by meaning months later rather than lost in a thread.
- Contractors, agencies and clients: either add them to the company and give them a viewer role on exactly one project (they take a seat), or keep them outside the company and invite them by email to a private project, where they read as followers and take no seat. For material anyone may read, a public link does the job.
- Customers and community: publish a project (documentation, a playbook, prompt conventions) behind a link so people can ask their own AI about your product.
- Internal copilots and agents: mint a project-scoped API key and give your own tools exactly the company context they need, with search-by-meaning built in and no vector store to run.

The test for whether something belongs in shared memory: if a colleague would have to ask a person for it, or an assistant would have to be re-briefed on it, it belongs in a project memo.